Customer Journey Map Airline – The long-standing seating policy has been around for more than 30 years. Southwest says it’s designed to help customers who need more than one seat. . What is the ‘customer of size’ policy for the cost of those extra seats after completing their journey. Southwest encouraged passengers to plan ahead and buy extra seats to help the airline .
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Customer Journey Map Airline Customer Journey Map Examples | Smaply Blog: Southwest Airlines’ “customer of size” policy is not new. It’s actually been in place for several decades, according to the airline. “We’ve had a long-standing policy for more than 30 . Southwest Airlines’ “customer of size” policy is not new. It’s actually been in place for several decades, according to the airline. “We’ve had a long-standing policy for more than 30 .